SIGNAL / DIRECT CHANNEL

Get in touch with our
quantitative team.

Have questions about AI strategy bundles, institutional API access, or platform integration? Our 24/7 support & engineering team is ready to assist.

24/7 Support Desk

General & Technical Support

Live technical guidance for API configuration, execution alerts, and strategy setup.

support@neuron-ai.trader ↗
Institutional Desk

High-Volume & Fund Accounts

Custom algorithmic modeling, co-located order routing, and dedicated account managers.

institutional@neuron-ai.trader ↗
Global Desks

Command Hub Locations

London • New York • Singapore

Send Us a Direct Message

Fill out the form below and a quantitative specialist will reach out within 15 minutes.

Support Knowledge Base

Contact FAQs

Our support desk operates 24/7/365. Technical and execution inquiries receive an average response time of under 15 minutes. Institutional accounts have dedicated 1-on-1 Slack/Telegram support channels.
Our technical engineering team provides step-by-step guidance for connecting non-custodial API keys across major exchanges (Binance, Coinbase, Bybit, OKX, Kraken). Submit a message above or consult our documentation.
Yes. Institutional and high-net-worth accounts can work directly with our quantitative research team to build custom AI strategy bundles tailored to unique risk, asset, and yield targets.

Disclaimer:

All content published and distributed by Neuron and/or its affiliates is intended for general informational purposes only. The information provided by the Company or contained on this site is not to be construed as investment advice, nor is it an offer or solicitation to buy or sell any security, company, or fund. The Company does not provide brokerage or custodial services. Individuals who enroll in our programs do so voluntarily. Program purchases should not be interpreted as deposits. All program fees are allocated towards operational costs, including but not limited to staff, technology, and other business-related expenses. Past performance is not necessarily indicative of future results. The applicable law for any matters related to this content shall be governed by the laws of the United Arab Emirates.